Thursday, December 13, 2007

uuggghhhh

So on Monday around 5 pm while I was at work I see my DH walk in with the 4 little ones with a very mean face on...he throws me our debit card and says you need to pay the cable bill because they juts shut it off..I pause of course thinking did I forget..I would not put it pass me. Then I say no its not due to the 15th of the month so I gave the cable company a call. Of course after on hold and press 2 for this and 1 for that I get a human...
I explain to him that our cable has gone off along with our telephone and Internet(they are all through them). He looks the info up and replies we see no disconnection in service for your house. I told him my Dh saw a guy go up the pole(and just in a dodge ram) and do something and it went off. The guy then tells me to call my neighbors to see if they still have service so I did and they did have service.

So I call back again and did the hold and press# thing and I got a lady who I will say was very nice...I had to explain everything to her again so she said the same thing as the man before her and then said let me do some research and I will call you back and she also gave me her direct number to just in case.

So my DH goes home to a house with no TV, Telephone who Internet. I also do not have cell phones either. So about 1 1/2 later I call the lady back and she explains that she is still trying to get someone to come out but I keep denied until 2 days later...(steaming) I am explaining again that I can not go without a phone with young children in the house and this is when you realize that no tv for 2 days just would not work with the little ones either.

Another hour goes by and a Supervisor calls me and says that no one can come out tonight but you are first on the list for Tues morning....and they will credit me for 24 hours. So easy going me did not put up a fight but I did ask what happened. She had no clue, she just said that its not my fault or their fault. Well of course I say then "who's fault is it?" She says well we have sub-contractors and they might have turned mine off by accident..well wouldn't you know that? Anyway our stuff got turned back on at 10(I guess they get a late start at this company) and I wonder now was this just some guy trying to steal cable and messed ours up....

2 comments:

Lori said...

Glad you got it back on. My husband especially could not live without the TV!

Glenda Christina said...

Ugh! Is right! Sounds like a nightmare but so glad it got worked out whoevers fault it was.. LOL